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Privacy Policy

What Does This Policy Cover?

Governata is committed to safeguarding your personal data and handling it in compliance with all relevant laws and regulations. As the ‘controller’ (the entity responsible for determining how your data is processed), we’ve implemented this Privacy Policy (“Policy”) to outline how we collect, process, and protect your personal information. This Policy explains:
(a) The types of personal data we collect from you;
(b) How and why we collect and use your personal data;
(c) The duration for which we retain your personal data;
(d) The circumstances under which we may share your data, and with whom;
(e) Your rights and choices regarding your personal data;
(f) The measures we take to protect your information; and
(g) How you can contact us and how we may contact you.
By agreeing to this Policy and providing your personal data to us, you acknowledge that we may collect, use, share, and retain your information in accordance with this Policy and as permitted by law. If you do not consent to these terms, we advise against providing your personal information or accepting this, Policy.
Please note that if you choose not to provide the personal data requested in this Policy, we may be unable to respond to your queries, fulfill our services, or process your requests unless the information is specifically marked as optional.

 

What Personal Data Do We Collect and How?

 We collect information that you provide directly to us when you use our services. This may include:

  • Your name, email address, phone number, business name (if applicable), country/location, and payment information (where relevant).

Depending on the services or products you use; additional specific information may be required:

  • For Governata’s services, we conduct Know Your Customer (KYC) and customer due diligence processes, which involve collecting:
    • ID Details: ID number, place of issue, issue date, and expiry date.
    • Commercial Registration (CR) Details: CR number, UNN, business name, issue and expiry dates, business type, place of issue, owner name, and manager name.
    • Additional Information: Outlet name, address, contact person details, and any other relevant data provided during onboarding.

3.3 Additionally, we may gather the following types of data:

(a) Usage Data: Information about how you interact with our services, including browsing frequency, duration, and feature usage.
(b) Device Data: Technical details about the devices used to access our services, such as device type, operating system, software versions, and IP address.
(c) Feedback: Information you provide regarding your experience with our products and services, including reviews and surveys.

Cookies

We use cookies to enhance your experience on our website and improve our services. Cookies help streamline your interaction with our platform by, we collect web traffic data such as IP addresses to help us better understand and optimize user experiences.

Data Storage and Transfers

10.1 Governata stores your personal data securely within the Kingdom of Saudi Arabia. In some cases, we may share your data with trusted service providers located within the Kingdom to support our operations, including processing transactions or delivery services.

If data transfers beyond Saudi Arabia are required, we will ensure that they comply with applicable legal standards. Should you wish to learn more about these measures, please reach out to us using the contact details below.

Contact Us

If you have concerns about how your personal data is handled or would like more information, you can reach out to us via:

Email: [email protected]
Address: Data Protection Office, Olaya Rd, Riyadh 12281, 3rd Floor, Riyadh, Kingdom of Saudi Arabia.